I don't think this is a problem that requires a technological solution. Actually, let me rephrase, I don't think a technological solution will solve this.
The situation experienced by @substack is quite common here in Brazil on mainstream networks. It is a human problem, not a technical one. Everything that follows now on my message is my own opinion and it might be flawed and or incorrect, I don't claim to have a grasp on the absolute truth but this is how I see these situations.
The web/internet has made it easier for us to come in contact with people with backgrounds and experiences that are vastly different than our own. Education, mindsets, research, culture (as in how things are where you live and with whom you establish relationship), historical background, everything differs and yet we're all thrown together in the same place with the power of voicing our opinions.
This leads to confusion and drama as often people will claim that their own non-expert opinion has the same force as hundreds accumulated years of research which shows the opposite facts. We're now in a world so polarized and so without empathy that it becomes quite hard to disagree with people without entering a shit storm. Believe me, Brazil Facebook feeds are basically a civil war for the past couple years.
There are often these kind of archetypal scenarios playing out:
- Some from privileged background sprouts opinion about stuff they never experienced. And here I mean any kind of situation where the person talking stuff has no idea about how things really are for those in that situation. (Cue: people from foreign countries with deep pockets saying: "Brazilians should just get their act together" without realizing the world is much harder than that).
- People thinking that facts, scientific research, academia stuff, real research, have the same value as their belief system. (Cue: anti-vaxxers, flat earth people).
- People without notion of historical and geopolitical processes saying non-sense about the current state of the world. (Cue: Americans complaining about immigration.).
- People diminishing personal traumatic experiences because in their own personal case it was different. (Cue: anyone doing victim-blaming on sexual abuse cases).
All these and much more are playing out constantly. Technological solution will not solve the diverse differences in background and experiences we all have. Blocking, or erecting walls between us don't solve this either but I do understand why people often need to do that to keep healthy. What solves stuff is education. People need more study, real study, proper study. Just an side note about this need, my wife was touring the US as a Journalist at the invitation of the DoE, at one of their stops at a university of texas campus, a GEOGRAPHY TEACHER argued that Texas was larger than Brazil (in area, as in square miles). He argued from a position of authority on the subject but he was of course completely wrong. This is scene is played out with variations all day long on the web.
To be able to coexist and work together, we need to be able to be together on the same place with people we disagree with. We need to be able to look at someone we disagree with and still strive to built a better future that includes everyone. It is hard, taxing, exausting and somewhat impossible, but it is IMHO the only way.
I too am fed up with people who are radically against whatever I believe in, but maybe, we can talk to each other until at least all parts involved understand what the other is saying even if we can't find common ground. In essence, technology is not a substitute for empathy, tolerance and education. Maybe we can do better, maybe we must do better.